tag:hushed.statuspage.io,2005:/historyHushed Status - Incident History2024-03-27T22:50:22-04:00Hushedtag:hushed.statuspage.io,2005:Incident/123781892022-10-21T10:19:57-04:002022-10-21T10:19:57-04:00UK Outbound on International Plans<p><small>Oct <var data-var='date'>21</var>, <var data-var='time'>10:19</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>20</var>, <var data-var='time'>11:16</var> EDT</small><br><strong>Identified</strong> - As part of our downstream provider having issues, it's possible customers with UK international plans may be experiencing outbound calling concerns.</p>tag:hushed.statuspage.io,2005:Incident/113012162022-09-28T12:52:08-04:002022-09-28T12:52:08-04:00UK Outbound SMS<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>12:52</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>11:59</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>11:47</var> EDT</small><br><strong>Investigating</strong> - We are aware of an issue with outbound SMS for some UK customers from our downstream partner. They are actively working on the situation and we will let you know once it's resolved.</p>tag:hushed.statuspage.io,2005:Incident/108049562022-08-11T16:44:52-04:002022-08-11T16:44:52-04:00UK Inbound Calls<p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>16:44</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>12:36</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'>11</var>, <var data-var='time'>09:17</var> EDT</small><br><strong>Investigating</strong> - As part of our downstream provider having issues, it's possible customers with UK numbers may see multiple incoming calls as missed</p>tag:hushed.statuspage.io,2005:Incident/106433232022-07-19T19:59:03-04:002022-07-19T19:59:03-04:00Delayed MMS reported<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>19:59</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>17:20</var> EDT</small><br><strong>Investigating</strong> - We are aware of an issue with MMS delays for some customers from our downstream partner. They are actively working on the situation and we will let you know once it's resolved.</p>tag:hushed.statuspage.io,2005:Incident/103799862022-06-22T12:33:10-04:002022-06-22T12:33:10-04:00app.hushed.com web portal unreachable<p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>12:33</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>11:41</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:hushed.statuspage.io,2005:Incident/87865142021-12-07T19:36:21-05:002021-12-07T19:36:21-05:00Intermittent Issues with Sending and Receiving SMS/MMS<p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>19:36</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>19:36</var> EST</small><br><strong>Update</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'> 7</var>, <var data-var='time'>17:06</var> EST</small><br><strong>Identified</strong> - Our downstream provider is having issues with sending and receiving SMS/MMS messages - They are actively working on resolving this issue.</p>tag:hushed.statuspage.io,2005:Incident/86179892021-11-19T21:59:43-05:002021-11-19T21:59:43-05:00Delayed MMS reported<p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>21:59</var> EST</small><br><strong>Resolved</strong> - There may be delayed MMS messages while our downstream carrier sends out queued up messages.</p><p><small>Nov <var data-var='date'>19</var>, <var data-var='time'>18:07</var> EST</small><br><strong>Identified</strong> - Our downstream partner is aware of the issue and working on restoring this issue.</p>tag:hushed.statuspage.io,2005:Incident/81026222021-09-29T00:55:36-04:002021-09-29T00:55:36-04:00Inbound calls may be intermittent due to a downstream partner issue. We are actively monitoring.<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>00:55</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>16:59</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>14:24</var> EDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>11:14</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p>tag:hushed.statuspage.io,2005:Incident/81026542021-09-28T11:37:13-04:002021-09-28T11:37:13-04:00Outbound SMS for UK customers may experience sending failures. Our UK partner has identified the issue and working on resolving it.<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>11:37</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>11:15</var> EDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:hushed.statuspage.io,2005:Incident/80968162021-09-27T20:02:38-04:002021-09-27T20:02:38-04:00Degradation of incoming calls<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>20:02</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>17:49</var> EDT</small><br><strong>Monitoring</strong> - As part of our downstream provider having issues, its possible customers may not receive incoming calls on an intermittent basis</p>tag:hushed.statuspage.io,2005:Incident/80950382021-09-27T20:02:07-04:002021-09-27T20:02:07-04:00Degradation of number ordering<p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>20:02</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>17:46</var> EDT</small><br><strong>Update</strong> - We are still monitoring this issue and our partner is actively resolving this issue.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>16:09</var> EDT</small><br><strong>Update</strong> - We are still monitoring this issue and our partner is actively resolving this issue.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>16:07</var> EDT</small><br><strong>Update</strong> - We are still monitoring this issue and our partner is actively resolving this issue.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>14:35</var> EDT</small><br><strong>Update</strong> - We are still monitoring this issue and our partner is actively resolving this issue.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>13:28</var> EDT</small><br><strong>Monitoring</strong> - Our downstream provider has been experiencing issues with number ordering. They are investigating this issue and we will update this as soon as its resolved.</p>tag:hushed.statuspage.io,2005:Incident/74276902021-07-06T14:40:42-04:002021-07-06T14:40:42-04:00Outbound calls are failing<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>14:40</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>14:13</var> EDT</small><br><strong>Identified</strong> - Our downstream provider is having issues with outbound calls.</p>tag:hushed.statuspage.io,2005:Incident/71972362021-06-08T08:41:51-04:002021-06-08T08:41:51-04:00Outgoing calls are not functional<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>08:41</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>08:33</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:hushed.statuspage.io,2005:Incident/65972722021-03-23T10:30:00-04:002021-03-23T20:18:05-04:00Hushed Support via app not accessible<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>10:30</var> EDT</small><br><strong>Resolved</strong> - We experienced an issue where customers where not able to create support tickets via the application.<br /><br />This issue was resolved at 800pm. We are sorry for the inconvenience this may of caused.</p>tag:hushed.statuspage.io,2005:Incident/62476092021-02-11T16:49:27-05:002021-02-11T16:49:27-05:00UK SMS messages are having intermittent issues<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>16:49</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>14:58</var> EST</small><br><strong>Investigating</strong> - Our downstream partner in the UK is experiencing issues with their datacenter. Inbound and outbound SMS are impacted for UK numbers. They are aware of the issues and are investing.</p>tag:hushed.statuspage.io,2005:Incident/59994702021-01-12T16:31:58-05:002021-01-12T16:31:58-05:00Intermittent issues with incoming calls with the app in the background.<p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>16:31</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>11:13</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>12</var>, <var data-var='time'>11:13</var> EST</small><br><strong>Update</strong> - We are aware of this issue and continuing to resolve this issue.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>16:00</var> EST</small><br><strong>Investigating</strong> - We are aware of this issue and are investigating.</p>tag:hushed.statuspage.io,2005:Incident/59991822021-01-11T15:44:21-05:002021-01-11T15:44:21-05:00Inbound and outbound calls experiencing intermittent call failures. We are aware of the issue and are investigating.<p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>15:44</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>15:17</var> EST</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jan <var data-var='date'>11</var>, <var data-var='time'>15:17</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:hushed.statuspage.io,2005:Incident/58264492020-12-17T18:21:14-05:002020-12-17T18:21:14-05:00Intermittent Calling Issues<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>18:21</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>14:30</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>12:05</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:hushed.statuspage.io,2005:Incident/57743632020-12-10T21:13:54-05:002020-12-10T21:13:54-05:00Intermittent Outbound/Inbound Issues<p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>21:13</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>19:29</var> EST</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>19:29</var> EST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>19:20</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p>tag:hushed.statuspage.io,2005:Incident/57723402020-12-10T18:26:08-05:002020-12-10T18:26:08-05:00Intermittent Outbound/Inbound Issues<p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>18:26</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>14:24</var> EST</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>14:03</var> EST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>14:03</var> EST</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:hushed.statuspage.io,2005:Incident/56369062020-12-02T16:48:02-05:002020-12-02T16:48:02-05:00UK Inbound Calling Restored<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>16:48</var> EST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>10:14</var> EST</small><br><strong>Monitoring</strong> - <h6>Service Notice - November 23, 2020</h6><br /><strong>UK Inbound calling restored</strong></li><br /><strong>Hushed App Update Required</strong><br /><strong>Please update to Hushed v5.2 (or higher)</strong>: <a href="https://apps.apple.com/us/app/hushed-second-phone-number/id600520752">iOS</a> | <a href="https://play.google.com/store/apps/details?id=com.hushed.release">Android</a><br /><br /><strong>UK Inbound Calling</strong><br />UK inbound calling is restored. Some users may still experience intermittent issues with inbound calls. We have a workaround in place for affected users: inbound calls will be directed to Hushed voicemail automatically.<br />Users may optionally configure Call Forwarding redirect call to a mobile number. Note applicable mobile carrier charges apply when Call Forwarding is enabled.<br />Remaining inbound calling issues are under active development and will be resolved in a pending update to be released shortly<br /> <br /><strong>Further Support</strong><br />If you are still experiencing connectivity issues after installing the update, or you are experiencing a different issue, please contact <a href="mailto:support@hushed.com">support@hushed.com</a> and our Support team will address it directly.</p><br /><p>We thank you for your continued patience while we work to resolve the issue.</p>tag:hushed.statuspage.io,2005:Incident/54383792020-10-29T19:35:10-04:002020-11-01T15:55:08-05:00Intermittent Service Issues<p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>19:35</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>19:30</var> EDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>19:30</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>19:29</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>14:52</var> EDT</small><br><strong>Update</strong> - <h2>Service Notice - October 29, 2020</h2><br /><h4>Updated: October 29, 2020 1:00pm EDT</h4><br /><p>Hushed is currently experiencing a carrier service outage which is impacting calling and text/SMS messaging. We are actively working to resolve this issue as quickly as possible.</p><br /><h2>Impacted services</h2><br /><ul style="list-style-type: disc!important; padding-left: 40px;"><br /> <li><p><strong>Text/SMS messaging:</strong> some users may be unable to send or receive text/SMS messages to Hushed numbers. We are actively working to fix this issue but there is currently no workaround.</p></li><br /> <li><p><strong>Incoming calls:</strong> some users may be unable to receive incoming voice calls.<br><br /> If you are unable to receive calls to you Hushed number(s) you may use <strong>Call Forwarding</strong> within the Hushed app to forward incoming calls to another phone number. Please see <a href="https://support.hushed.com/hc/en-us/articles/360051765251-Call-Forwarding-Workaround-How-to-use-your-Mobile-Number-while-still-using-Hushed?utm_campaign=oct-29" target="_blank">Call Forwarding Workaround</a> for instructions on how to configure Call Forwarding. Note: cellular carrier phone charges may apply.</p></li> <br /> <li><p><strong>Outgoing calls:</strong> some users may be unable to place outgoing voice calls.<br><br /> If you are unable to place calls from your Hushed number(s) you may use <strong>Call Routing</strong> within the Hushed app to place calls from your mobile phone number. Please see <a href="https://support.hushed.com/hc/en-us/articles/360051296052-Call-Routing-Workaround-How-to-use-your-Mobile-Number-while-still-using-Hushed?utm_campaign=oct-29" target="_blank">Call Routing Workaround</a> for instruction on how to configure Call Routing. Note: cellular carrier phone charges may apply.</p></li> <br /></ul> <br /><h2>Support</h2><br /><p>Our support desk is open and aware of these service issues. We are working to respond to support requests as quickly as possible. Note that due to the service outage we are experiencing higher than normal request volumes so may take longer to respond. We recommend trying the workaround methods above before contacting service.</p> <br /><h2>Updates</h2><br /><p>We will post additional updates as we have new information available. Please check <a href="https://hushed.com/status?utm_campaign=oct-29" target="_blank">hushed.com/status</a> for current service status updates.</p></p><p><small>Oct <var data-var='date'>29</var>, <var data-var='time'>09:49</var> EDT</small><br><strong>Update</strong> - <h2>Service Notice - October 29, 2020</h2><br /><h4>Updated: October 29, 2020 1:00pm EDT</h4><br /><p>Hushed is currently experiencing a carrier service outage which is impacting calling and text/SMS messaging. We are actively working to resolve this issue as quickly as possible.</p><br /><h2>Impacted services</h2><br /><ul style="list-style-type: disc; padding-left: 40px;"><br /> <li><p><strong>Text/SMS messaging:</strong> some users may be unable to send or receive text/SMS messages to Hushed numbers. We are actively working to fix this issue but there is currently no workaround.</p></li><br /> <li><p><strong>Incoming calls:</strong> some users may be unable to receive incoming voice calls.<br><br /> If you are unable to receive calls to you Hushed number(s) you may use <strong>Call Forwarding</strong> within the Hushed app to forward incoming calls to another phone number. Please see <a href="https://support.hushed.com/hc/en-us/articles/360051765251-Call-Forwarding-Workaround-How-to-use-your-Mobile-Number-while-still-using-Hushed?utm_campaign=oct-29" target="_blank">Call Forwarding Workaround</a> for instructions on how to configure Call Forwarding. Note: cellular carrier phone charges may apply.</p></li> <br /> <li><p><<strong>Outgoing calls:</strong> some users may be unable to place outgoing voice calls.<br><br /> If you are unable to place calls from your Hushed number(s) you may use <strong>Call Routing</strong> within the Hushed app to place calls from your mobile phone number. Please see <a href="https://support.hushed.com/hc/en-us/articles/360051296052-Call-Routing-Workaround-How-to-use-your-Mobile-Number-while-still-using-Hushed?utm_campaign=oct-29" target="_blank">Call Routing Workaround</a> for instruction on how to configure Call Routing. Note: cellular carrier phone charges may apply.</p></li> <br /></ul> <br /><h2>Support</h2><br /><p>Our support desk is open and aware of these service issues. We are working to respond to support requests as quickly as possible. Note that due to the service outage we are experiencing higher than normal request volumes so may take longer to respond. We recommend trying the workaround methods above before contacting service.</p> <br /><h2>Updates</h2><br /><p>We will post additional updates as we have new information available. Please check <a href="https://hushed.com/status?utm_campaign=oct-29" target="_blank">hushed.com/status</a> for current service status updates.</p><br />Collapse</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>21:46</var> EDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:hushed.statuspage.io,2005:Incident/49755642020-08-30T16:43:35-04:002020-08-30T16:43:35-04:00SMS/MMS failures<p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>16:43</var> EDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>30</var>, <var data-var='time'>10:21</var> EDT</small><br><strong>Investigating</strong> - We are aware of an issue with SMS/MMS not being able to send or receive for some customers from our downstream partner. They are actively working on the situation and we will let you know once it's resolved.</p>tag:hushed.statuspage.io,2005:Incident/42195512020-05-29T12:11:25-04:002020-05-29T12:11:25-04:00Outgoing calls failing for a small subset of users<p><small>May <var data-var='date'>29</var>, <var data-var='time'>12:11</var> EDT</small><br><strong>Resolved</strong> - This issue has now been resolved. We recommend any impacted users to please update to the newest version of the app to resolve this issue.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>20:15</var> EDT</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>May <var data-var='date'>28</var>, <var data-var='time'>17:02</var> EDT</small><br><strong>Investigating</strong> - A small subset of Hushed app users have reported an issue with outgoing calls dropping. Our development team is working to identify the cause of this issue and resolve it.</p>tag:hushed.statuspage.io,2005:Incident/39961442020-04-29T20:19:53-04:002020-04-30T09:58:01-04:00Intermittent issues<p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>20:19</var> EDT</small><br><strong>Resolved</strong> - This incident has now been resolved</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>20:00</var> EDT</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue, we expect a full resolution within the next hour.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>19:30</var> EDT</small><br><strong>Update</strong> - Our team has located the cause and is working to fix the issue.</p><p><small>Apr <var data-var='date'>29</var>, <var data-var='time'>19:29</var> EDT</small><br><strong>Identified</strong> - We are experiencing intermittent service issues. Our team is investigating and we expect it to be resolved soon.</p>